[ OUR Shipping policy ]

Delivery & Returns Information

Do You Ship Worldwide?

Yes we ship worldwide. We ship all items as Registered Mail via An Post – the Irish Post Office. We’ll provide you with a tracking number so you can track your purchase from the second it leaves Ireland. If you need it faster, Express Courier Mail is available. If you would like to use another carrier such as FedEx or UPS, please contact us at info@carteblanche.ie and we’ll provide you with a quote.

How Long Will It Take To Ship My Order?

All purchases are shipped within 15 business days. If your order includes one of our colour consultations, your scheme will be emailed to you within 9 business days. We’ll be in touch throughout the entire design process. If you need something sooner, please get in touch and we’ll do our best to accommodate you.

Can I Track My Items?

Upon shipping, you will be sent a unique tracking number so you can check the current location of your parcel as it makes it way to you. You can track your item on www.anpost.ie using the unique tracking number we provide or, after 4 days from shipping, visit your country’s national postal carrier website, enter your tracking number, and you will find an up-to-date record of your order’s location.

How Long Will It Take?

Estimated delivery times with Express Registered Mail are:

  • Ireland: 1-3 working days
  • UK: 3-6 working days
  • Europe: 5-7 working days
  • USA: 7-10 working days
  • Australia: 10-12 working days
  • Rest of the World: 10-12 working days.

Need something sooner? An express courier service is available. Please contact us for details before placing an order.

All custom items are made to order especially for you, please allow 10 days for completion. If you need something by a specific date just let us know and we will do our best to get it to you.

What Happens If I’m Not In When My Order Arrives?

All registered mail requires a signature on delivery. If there is no-one home, your item will be returned to your local post office for collection. A note will be left for you to collect the item. Please contact your local post office as soon as possible as they will only hold items for a few days. Tracking your item online is the best way to track your order and to check if there has been an attempted delivery.

My Order Hasn’t Arrived. What Do I Do? 

Please contact your local postal service quoting the unique tracking number we provide and they’ll be able to provide an update. If you need assistance, please contact us.

There’s Been No Update On The Postal Service Website For A Few Days. What Do I Do?

It’s likely that your item is being processed through customs. Continue to monitor online or contact your local postal service quoting the unique tracking number we provide and they’ll be able to provide an update. If you need assistance, please contact us.

I Live In Wexford. Is There A Collection Service?

Sure! Just contact us before placing an order and we’ll do our very best to accommodate you.

Do I Have To Pay Any Additional Duties or Taxes?

For orders within Ireland and the rest of Europe there are no customs or import charges. For The UK and the rest of the world your parcel may be subject to customs and import charges.


I’ve Changed My Mind. Can I Have A Refund Or An Exchange?

In the unfortunate event that you may wish to return an item, we ask you to get in touch within 2 weeks of receiving your order. Once the return has been approved by us, the item must be sent back and received by us within 2 weeks from that date or we will be unable to accept it. Always contact us before returning an item as it will more than likely be rejected otherwise – contact us at info@carteblanche.ie.

Refunds & Exchanges – Important To Note

We only offer refunds or exchanges on non-custom orders.

Items can only be exchanged or refunded within 14 days of the order and must be unused, in the original packaging and undamaged.

The cost of returning an item to us is your responsibility.

When posting your item back, you must obtain proof of postage of your return. We are not responsible for items lost or damaged in transit.

You are responsible for packaging the return appropriately. Any items which arrive back damaged due to insufficient packaging will not be accepted.

Please contact us directly for more details.

Can I Cancel My Order?

Cancellations are only considered if work has not commenced on custom items. In this case, a partial refund may be considered on a case-by-case basis.  On all non-custom items, you can cancel your order but only before the item has shipped. Cancellations are not possible on shipped items.